This course takes an interesting interdisciplinary approach to understanding how well an organization is doing at a particular point in time. It involves initially an overview of the theory of organizational performance management and performance indicators as tools for managers wishing to assess organizational health. The module then goes on to consider areas as Kaplan and Norton’s Balanced scorecard which itself incorporates and interdisciplinary approach to monitoring and evaluating the performance of an organization. Thereafter, the module goes into several separate areas of interest to those concerned with an organizations health.

The first area after the initial overview considers quality and operational efficiency. In this area we look at quality management, decision systems and ways in which the organization can seek to improve its internal or external organizational processes. The next component is a financial focus looking at performance from a financial perspective. In particular focusing on a range of financial ratios and understanding organizational accounts and financial reports. The next area follows along the lines of the balanced scorecard and considers the customer perspective. It is a marketing approach which is adopted to look at the ways in which an organization seeks to monitor and evaluate its performance from a customer perspective.